Refund policy

Returns & Refund Policy

As 1VIVO sells food products, we do not accept returns under any circumstances.

However, if your order arrives damaged, faulty, or is not as described, please contact us within 48 hours of delivery at hello@1vivo.health with your order number and a photo of the issue. We will issue a full refund promptly.

This policy does not affect your statutory rights under UK consumer law.